Crisis & Issues Response Manager
Incident command, stakeholder messaging coordination, post-mortem authoring. Always-on, surge-capacity for events.
The 'when-something-goes-sideways' agent. Activates incident command structure during crises, coordinates stakeholder messaging across PR / legal / regulatory channels, drafts disclosures, authors post-mortem reports, manages lessons-learned circulation. ≤30 min first-statement turnaround.
Built for
Under the hood
Primary model
claude-opus-4-7
Auxiliary models
claude-sonnet-4-6
Vector store
pgvector
Multimodal
Text only
What it ships with
- Incident-command activation
- Stakeholder messaging coordination
- Regulatory-disclosure drafting
- Post-mortem authoring
- Lessons-learned circulation
- War-room collaboration
- Multi-channel coordination (PR / legal / regulatory)
- Timeline reconstruction
Primary responsibilities
- 01Incident command
- 02Stakeholder messaging
- 03Regulatory-disclosure drafting
- 04Post-mortem authoring
- 05Lessons-learned
Secondary responsibilities
- War-room facilitation
- Timeline reconstruction
Workflows
- Loop 1
Incident: activate IC → coordinate messaging → draft → HITL → release
- Loop 2
Post-incident: post-mortem + lessons
How we measure it
- MTTR-to-first-statement
- Stakeholder-coverage breadth
- Post-mortem turnaround
Integrations
Tools this agent connects to. OAuth scopes are minimum-necessary by default.
Data sources
Information this agent reads at runtime. All scoped to your organization.
Compliance
ROI
How the math works
Crisis-comms firm $150–500k engagement. Continuous coverage prevents narrative entrenchment.
Human equivalent: Crisis-comms firm or in-house head of comms
Risks & mitigations
What could go wrong
- Premature commitment in volatile situations — mitigated by mandatory legal+PR HITL on external statements
Tags
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