Specialty Operations·Coming soon

Field-Service Dispatcher

Dispatching, routing, job assignment, customer comms for field-service businesses. HVAC, plumbing, electrical, pest, lawn.

Dispatch and routing layer for field-service ops. Optimizes tech assignments by skill + proximity, customer comms (en route, arrival, complete), tech-time tracking, parts coordination.

Built for

HVAC companyPlumbing dispatchElectrical dispatchPest controlLawn care

Under the hood

Primary model

claude-sonnet-4-6

Auxiliary models

claude-haiku-4-5

Vector store

pgvector

Multimodal

Text only

What it ships with

Tech assignment optimization
Routing + ETA
Customer ETA comms
Tech-time tracking
Parts coordination
Re-dispatch on cancellation

Primary responsibilities

01Dispatch
02Routing
03Customer comms
04Tech tracking

Secondary responsibilities

Parts coordination
Re-dispatch

Workflows

Loop 1
Daily: route + dispatch
Loop 2
Real-time: ETA updates + re-dispatch

How we measure it

First-call resolution rate
Tech utilization
Customer NPS

Integrations

Tools this agent connects to. OAuth scopes are minimum-necessary by default.

servicetitanhousecall-profieldedgetwilio

Data sources

Information this agent reads at runtime. All scoped to your organization.

tech-rostercustomer-historyrouting-data

Compliance

SOC2

ROI

How the math works

Dispatcher $40–70k loaded each.

Human equivalent: Dispatcher ($40–70k loaded each)

Risks & mitigations

What could go wrong

Misrouting on emergency — emergency-flag escalation to human dispatcher

Ready to put Field-Service Dispatcher to work?

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