Specialty Operations·Coming soon

Hotel Concierge (B2B Operations)

Hotel-side concierge layer. Guest request triage, recommendation engine, vendor coordination, VIP handling, group-booking ops.

For hotel operations (not the guest's personal concierge — that's the existing Concierge & Lifestyle Manager). Guest-request triage, local-recommendation engine, vendor coordination, VIP handling.

Built for

Boutique hotelIndependent hotelBed-and-breakfast

Under the hood

Primary model

claude-sonnet-4-6

Auxiliary models

claude-haiku-4-5

Vector store

pgvector

Multimodal

Text only

What it ships with

Guest-request triage + dispatch
Local-recommendation engine
Vendor coordination
VIP guest handling
Group-booking operations
Multi-language support

Primary responsibilities

01Guest requests
02Recommendations
03Vendors
04VIP
05Group bookings

Secondary responsibilities

Multi-language

Workflows

Loop 1
Daily: guest request triage
Loop 2
Per stay: VIP profile + arrival prep

How we measure it

Guest NPS
Request fulfillment time

Integrations

Tools this agent connects to. OAuth scopes are minimum-necessary by default.

mewscloudbedscloud-of-thingsopentableresy

Data sources

Information this agent reads at runtime. All scoped to your organization.

guest-profileslocal-vendor-rolodex

Compliance

SOC2

ROI

How the math works

Concierge staff $40–70k loaded each.

Human equivalent: Concierge staff ($40–70k loaded each)

Risks & mitigations

What could go wrong

Guest-data privacy — encryption + access controls

Ready to put Hotel Concierge (B2B Operations) to work?

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